Terms & Conditions

Apple Moving (hereinafter referred to as “the Company”) provides services with terms and conditions. Customers must read and comply with the relevant terms and conditions to avoid unnecessary disputes in the future.

  • The minimum charge for the Company’s services is $600 from Monday to Friday, $750 on Saturdays, and $900 on Sundays, and public holidays.
  • Customers must pay a deposit or full amount within the dates specified by the Company to confirm the quotation and service. Once confirmed, all paid fees are non-refundable.
  • The quotation provided by the Company is based on the item list provided by the customer. If the actual items to be transported, the list, and/or requirements on the service day are different from the information provided during the quotation, the Company will adjust the charges accordingly (based on the actual situation). If the actual items to be transported are less than the confirmed item list, no fees will be deducted.
  • The quotation provided by the Company does not include miscellaneous expenses such as tunnel fees, bridge tolls, parking fees, pushcart fees, platform to lift fees, and staircase fees. If necessary, the customer must pay such expenses to the transportation team on the service day according to actual needs.
  • If there is no parking lot at the old or new address and it is necessary to park on the roadside, any fines incurred due to illegal parking will be the responsibility of the customer.
  • The Company uses 5.5-ton trucks. If the designated location by the customer cannot be parked, there is no parking lot, or there are height and weight restrictions, please notify the Company in advance before confirming the service.
  • The Company will contact the customer one day before the service to verify the information. If the Company cannot contact the customer successfully, the Company reserves the right to postpone the reserved service and rearrange the service schedule, and all losses will be borne by the customer.
  • If the customer cannot arrive on time for the reserved appointment on the service day, the transportation team will wait for a maximum of 30 minutes. If the customer fails to arrive after 30 minutes, the customer must make a new appointment for the service date and time and pay 50% of the quotation as the service fee.
  • If a customer needs to change or cancel a confirmed service due to personal reasons, they must inform the company two working days in advance (before 3 pm). If the service is canceled or changed on the day of the service, the company reserves the right to forfeit the deposit and charge an administrative fee of 50% of the quoted price.
  • Each piece of cardboard box, plastic box, red-white-blue bag, luggage, etc. must not exceed 23kg in weight. Otherwise, the transportation fee will be adjusted according to the actual weight on site.
  • Customers are required to pack their own miscellaneous items and place them into boxes. Our staff will not pack items into boxes on behalf of the customers. Also, please ensure that all miscellaneous items inside the furniture are removed. Otherwise, the transportation fee will be adjusted according to the actual weight on site. Customers are responsible for any risks of damage to the items or furniture.
  • If an item is too large to enter the building’s entrance, elevator, staircase, or building, and disassembly is required, please provide a photo for assessment when getting a quote. If no photo is provided, the company will charge a disassembly fee of $100 to $400 per item based on the actual situation.
  • Our staff will assess the risk of disassembly and assembly of furniture based on the company’s experience. If we determine that it is not safe to continue disassembly or assembly, the company will deduct the related fees for disassembly, assembly, and transportation that have already been charged (applicable only to items that have not been transported). No additional compensation will be provided.
  • Our disassembly and assembly services do not include the installation or removal of water, electricity, gas, air conditioning, or any drilling of walls.
  • Customers need to count the number of items themselves on the day of service. If there are any questions, please raise them immediately. Any questions raised after our staff leaves the site will not be accepted.
  • In the event of force majeure (e.g. red or black rainstorm warning, typhoon signal no. 8 or above, or extreme conditions after a super typhoon), which results in the inability to provide services as scheduled, the scheduled transport service will be rescheduled, and the fee already paid will not be refunded. The company will contact the customer as soon as possible on the next working day to discuss rescheduling arrangements.
  • The maximum compensation for damages caused during transportation is 15% of the service fee or HKD 300, whichever is higher. If necessary, customers should purchase insurance themselves.
  • The company prohibits its staff from soliciting tips.
  • The company currently does not provide services to areas that are inaccessible by land transportation, such as islands or restricted areas.
  • The company will not be liable for any loss or damage caused by any delay in transportation.
  • The company will provide services according to the normal moving standard time, but these standards are not part of the agreement. The company will not be liable for any loss caused by any service delay.
  • In case of any disputes, the company reserves the right to make the final decision.
  • In case of any discrepancies between the Chinese and English versions of these terms and conditions, the Chinese version shall prevail.